Frequently Asked Questions
Find answers to common questions about our services
General Information
What services does CA International Automotive offer?
We offer a comprehensive range of auto body services including collision repair, custom paint, frame straightening, classic car restoration, detailing, wheel repair, upholstery repair, and more. Our team specializes in both foreign and domestic vehicles with particular expertise in luxury and classic cars.
What are your business hours?
We are open Monday through Saturday from 9:00 AM to 5:00 PM. We are closed on Sundays and major holidays.
Do I need to make an appointment?
While we do accept walk-ins for estimates, we recommend scheduling an appointment to ensure our team can dedicate the appropriate time to your vehicle. For repair services, appointments are required and can be made through our online booking system or by calling us directly.
How long has CA International Automotive been in business?
CA International Automotive has been serving the San Francisco area for over 18 years. Our owner, Oscar Martinez, has over 20 years of experience in the automotive industry.
Do you offer any warranties on your work?
Yes, we stand behind our work with a comprehensive warranty. All repairs come with a limited lifetime warranty on workmanship, and paint services are warranted against defects for 3 years.
Estimates & Pricing
Do you provide free estimates?
Yes, we provide free estimates for all services. You can visit our facility or contact us to schedule an appointment for an estimate.
How accurate are your estimates?
Our estimates are very accurate as they are based on a thorough inspection of your vehicle. However, in some cases, additional damage may be discovered during the repair process. If this happens, we will contact you immediately to discuss the situation before proceeding with any additional work.
What factors affect the cost of auto body repairs?
Several factors influence repair costs, including the extent of damage, vehicle make and model, parts availability, paint requirements, and whether OEM or aftermarket parts are used. Luxury and exotic vehicles typically have higher repair costs due to specialized parts and procedures.
Do you offer any discounts or promotions?
We occasionally offer seasonal promotions and discounts for certain services. Please contact us or check our website for current offers. We also offer discounts for military personnel, first responders, and seniors.
Do you require a deposit before starting work?
For most standard repairs, we do not require a deposit. However, for extensive restoration projects or custom work, we may require a deposit to cover initial parts and materials. This will be clearly communicated during the estimate process.
Insurance & Claims
Do you work with insurance companies?
Yes, we work with all major insurance companies and can help facilitate your claim process for collision repairs. Our team includes insurance specialists who will guide you through the process.
Will you help me file my insurance claim?
Absolutely. Our insurance specialists can assist you with the claims process, including documentation, photos, and communication with your insurance adjuster to ensure a smooth experience.
What if my insurance company wants me to use their preferred shop?
In California, you have the legal right to choose your repair facility regardless of your insurance company's preferences. We are happy to work with your insurance company to ensure your vehicle is repaired to the highest standards.
Will using my insurance increase my rates?
Rate increases depend on your insurance company's policies and whether you were at fault in an accident. We recommend discussing this with your insurance agent, but generally, if you were not at fault, your rates should not increase.
What is the difference between filing a claim and paying out of pocket?
Filing a claim means your insurance company will cover the cost of repairs minus your deductible. Paying out of pocket means you cover the entire cost yourself. For minor damage, paying out of pocket might be more economical than risking a potential rate increase. We can help you evaluate both options based on your specific situation.
Repair Process
How long will repairs take?
Repair times vary depending on the extent of damage, parts availability, and current workload. Minor repairs may take 2-3 days, while major collision repairs typically take 1-2 weeks. Classic restorations can take several months. We provide a time estimate during your initial consultation and keep you updated throughout the process.
Do you offer pickup and delivery services?
Yes, we offer free pickup and delivery services within a 10-mile radius of our shop for vehicles undergoing repairs. For locations outside this radius, a nominal fee may apply.
Do you offer towing services?
Yes, we offer 24/7 towing services to help you get your vehicle to our shop safely after an accident or breakdown.
Do you offer rental car assistance?
Yes, we can arrange for a rental car while your vehicle is being repaired to ensure you remain mobile during the repair process. If your insurance covers rental cars, we can help coordinate this benefit.
How will I know when my vehicle is ready?
We will contact you by phone or email when your vehicle is ready for pickup. We also provide progress updates throughout the repair process so you're always informed about the status of your vehicle.
Parts & Materials
Do you use OEM or aftermarket parts?
We primarily use OEM (Original Equipment Manufacturer) parts to ensure proper fit, function, and quality. However, we can also use high-quality aftermarket parts if preferred or required by your insurance. We'll discuss all options with you before proceeding.
What type of paint do you use?
We use premium automotive paint systems from PPG and DuPont, which offer excellent color matching, durability, and finish quality. Our paint booths and equipment are state-of-the-art to ensure a factory-quality finish.
Can you match my vehicle's paint color exactly?
Yes, we use computerized color matching technology to ensure an exact match to your vehicle's original color, accounting for age and weathering factors. Our skilled painters can blend the new paint with existing paint for a seamless finish.
What types of vehicles do you service?
We service both foreign and domestic vehicles of all makes and models. We specialize in luxury vehicles (Mercedes-Benz, BMW, Audi, etc.) and classic car restoration, but we apply the same level of care and expertise to all vehicles.
Do you repair electric vehicles?
Yes, our technicians are trained to work on electric and hybrid vehicles, including specialized knowledge about their unique body structures and safety requirements.
Still Have Questions?
Our team is here to help with any additional questions you may have about our services.